LEGAL REFERENCE

Your Privacy Matters to Us

We built hobimain around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across our live casino tables, slot...

Data ProtectionSecure PaymentsTransparent PracticesYour Control
See the Lobby Read FAQ
hobimain Your Privacy Matters to Us

How We Protect Your Information

hobimain collects and processes your personal information to deliver our casino, slots and sportsbook services in supported Indonesian regions where local law permits. We use encryption to secure your account credentials, payment details and transaction history. Your data is stored on protected servers and shared only with payment processors, game providers and regulatory partners who meet our security standards. We never sell

your information to third parties. You can request access to, update or delete your personal data by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? We're Here

Email Support Send privacy concerns or data requests to our dedicated team. We respond within 48 hours and walk you through your options step by step.
Live Chat Chat with our support agents during business hours. They can explain how your data flows through our system and answer specific questions.
Account Settings Manage your privacy preferences directly in your account dashboard. Update contact details, review login history and control notification settings anytime.
EDITORIAL CLARITY

Why Your Data Is Safe With Us

Encryption Standard

All data in transit and at rest uses industry-standard TLS 1.2+ encryption. Your payment details and account credentials are never...

Regular Security Audits

We conduct third-party penetration testing and vulnerability assessments quarterly. Our infrastructure is reviewed by independent security firms to catch gaps...

Compliance Framework

hobimain follows data protection standards aligned with regional regulations. We maintain audit trails for all data access and enforce strict...

Payment Partner Vetting

DANA, OVO, GoPay and QRIS processors we work with meet PCI DSS compliance. We verify their security certifications before integrating...

Incident Response Plan

If a breach occurs, we notify affected users within 24 hours and provide guidance on account protection. Our incident team...

Data Retention Policy

We keep your account data only as long as needed to deliver services or meet legal obligations. Deleted accounts are...

Our Privacy Stance Across the Platform

Live Casino TablesYour session data and table history are encrypted. We don't record video or audio of your gameplay. Game providers see only your bet amounts and outcomes.
Slot LobbiesSlot spin results are generated server-side and logged for audit purposes only. Your play history is visible only to you and our compliance team when needed.
Sportsbook MarketsYour betting slips and wager history are private. We don't share your betting patterns with third-party analytics firms or advertisers without your consent.
Payment ProcessingDANA, OVO, GoPay and QRIS transactions are tokenized. We never store your full payment credentials; processors handle sensitive data directly.
Account LoginTwo-factor authentication is available to lock down your account. Login attempts are logged and you can review device history in your security settings.
Marketing CommunicationsYou control how often we email or SMS you about promotions. Unsubscribe anytime from your preferences panel without losing account access or active bonuses.
Third-Party IntegrationsWe use analytics tools to improve our lobby experience, but they operate under strict data-processing agreements. No personal identifiers are shared with external partners.
SERVICE CONTEXT

What This Policy Covers

Account Registration When you open an account, we collect your name, email...
Transaction Records Every deposit, withdrawal and bet is logged with timestamps. You...
Device Information We log your device type, IP address and browser to...
Cookies & Tracking We use cookies to remember your preferences and keep you...
Support Interactions Chat logs and email threads with our support team are...
Compliance & Legal We retain account data for seven years to meet regulatory...

Privacy Policy Questions

We retain anonymized account data for seven years to comply with local regulations in supported Indonesian regions. Identifiable information is deleted within 90 days of account closure. You can request early deletion by contacting our support team.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll compile your profile, transaction history, login records and support interactions into a file within 14 days.

Game providers see only your bet amounts, outcomes and session duration—never your personal details. All data sharing is governed by strict contracts that prohibit third-party use or resale.

No. Payment processors handle your wallet credentials directly. hobimain stores only a token that links your account to your payment method. Your actual payment details never touch our servers.

We notify all affected users within 24 hours with guidance on account protection. Our incident team investigates the breach, reports to authorities and implements fixes. We also offer free credit monitoring for affected accounts.

Absolutely. Go to Account Settings > Communications and toggle off promotional emails or SMS. You'll still receive transactional messages about deposits, withdrawals and account security.

Cookies remember your login, language preference and lobby layout. Essential cookies keep you logged in; optional cookies help us see which games you browse most. Disable non-essential cookies anytime in your browser settings.